Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to all users of the 2xbet platform. By using the 2xbet website (2xbet.mom), its subdomains, and related services, you are considered to have agreed to the terms of this Policy.

We place the highest importance on the privacy of users in Bangladesh. We are firmly committed to collecting, processing, storing, and protecting your personal information. The purpose of this Policy is to clearly inform you of how 2xbet manages your data and what rights you have.

This Policy may be updated from time to time. If there are any significant changes, we will publish them on the website and the "Last Updated" date at the top of the Policy will be changed. We recommend reviewing this page regularly.

2xbet collects two types of information — information you provide directly, and technical information collected automatically.

2.1 Information You Provide

During account registration and management, you may provide the following information:

• Full name and date of birth (for age verification — 21+ years)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, or Rocket number)
• Documents required for identity verification (when applicable)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use 2xbet, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Login time and session information
• Page visit history and click activity
• Information collected from cookies and similar tracking technologies

2xbet uses your information only for specific and legitimate purposes. Each purpose is detailed below:

3.1 Service Delivery & Operations

Your information is used to create and manage your account, process transactions (deposits and withdrawals via bKash, Nagad, Rocket), deliver gaming services, and ensure platform security.

3.2 Identity Verification & Age Confirmation

2xbet provides services only to individuals aged 21 or older. An age verification process is conducted to enforce this requirement. Identity verification is also required as part of our responsible gaming program.

3.3 Fraud Prevention & Security

Data is analysed to detect suspicious transactions, prevent the creation of multiple accounts, combat money laundering, and maintain overall platform security.

3.4 Customer Service Improvement

Your information is used to resolve issues, handle complaints, and provide 24/7 support. Our support team assists in both Bengali and English.

3.5 Communication & Notifications

Your contact information is used to notify you of important account-related updates, security alerts, and changes to our services.

2xbet never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket), technology infrastructure, and fraud detection services. These partners may only process data for the designated purpose and are also bound by confidentiality agreements.

4.2 Game Providers

Limited technical information may be shared with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and Microgaming, as necessary to ensure the gaming experience.

4.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information required.

Cookies are small text files stored in your browser. 2xbet uses cookies to improve your experience and keep services running.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the website — they are required to maintain login sessions, perform security checks, and remember your preferences. Disabling these cookies will prevent you from using many features of the site.

5.2 Functional Cookies

These cookies are used to remember your preferred language, gaming settings, and other personalisation preferences.

5.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most and where improvements are needed. These cookies do not directly identify you.

You can control or delete cookies from your browser settings. However, disabling certain cookies may limit the functionality of the site.

2xbet takes industry-standard technical and organisational measures to ensure the security of your information. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall & Intrusion Detection: Advanced firewall systems are active to prevent unauthorised access.
• Access Controls: Only authorised staff can access specific data, and all access is logged.
• Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Data Centre Security: Server infrastructure is protected by both physical and digital security measures.

2xbet does not retain your information beyond what is necessary. The retention policy for different types of data is outlined below:

7.1 Active Account Data

All necessary information is retained while your account is active. Even after account closure, certain information may be retained for a defined period due to legal and regulatory requirements.

7.2 Transaction Data

Financial transaction records are retained for a specified period due to dispute resolution and legal obligations.

7.3 Customer Support Communications

Support messages are retained for a limited period to maintain service quality and assist with future issue resolution.

Once the necessary period has ended, your information is securely deleted or anonymised.

As a 2xbet user, you have the following rights regarding your personal information:

To exercise these rights, please contact our support team. We generally respond to your request within a reasonable time.

2xbet strictly provides services only to individuals aged 21 or older. No information is collected or stored from minors.

If a minor has registered by mistake, any related information will be deleted as soon as it is discovered and that account will be closed. Parents can use third-party parental control software to monitor their child's online activity.

2xbet reserves the right to update this Privacy Policy at any time. Updates may be required due to service improvements, legal changes, or business changes.

If there are any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Publish a notice on the website.
• Notify registered users by email where necessary.

Your continued use of 2xbet after the updated Policy is published will be considered your acceptance of the new Policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us:

Our support team will respond to any privacy-related request as quickly as possible. For more information, visit our FAQ page or read about us.